Refund Policy
Refund Policy
We do not accept any returns or refund any orders.
We do not cancel and refund any orders after purchase so please make sure you want the items before completing your order.
We aren't able to enter any promo codes after you purchase your items, if a promo code isn't working, please text me and I can send you an invoice with the promo code amount for you to purchase that way.
Unfortunately due to scammers and other issues, we do not offer any refund or exchange for lost or stolen packages. Once the package is turned over to the shipping company ( usps, ups etc) I do not have any control over what happens. If you feel your package could be stolen, please ask for signature release or change the shipping address to an address you are more comfortable with. All USPS packages come with up to $100 of free insurance and you can go on USPS website to file a claim regarding the lost or stolen package.
Damages and issues
Due to USPS change in policy, I can no longer offer a replacement for broken items. Your package does automatically come with up to $100 in insurance for lost or broken items. USPS is now wanting you to bring the broken items to your local post office for verification. Due to this, I can no longer file the claim and receive payment back to me as I do not have the broken item. You can go to USPS website to file a claim and hold on to the ENTIRE box with all the content. After filing the online claim, you will receive a letter in the mail from USPS asking you to go into your post office with the items to prove they are broken. My apologies for this inconvenience. If you need a copy of your receipt for proof of the amount you paid, please text me along with your name and order number and i will send you a screenshot of this info for your claim. the number is 918-397-3165
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products including fragrance). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We do not do refunds or replacements..
Due to FDA regulations, I am unable to accept a return for re sale as we can not guarantee the product contained in the bottle hasn't been tampered with. This keeps both of us safe knowing the item you received has not been touched after being made in a clean lab.